What’s your return or exchange policy?

All returns and/or exchanges must be initiated here
We accept returns within 30 days of delivery
All merchandise must be returned unworn, unwashed, and undamaged
Refunds are issued to the original form of payment used to place the order
Exchanges are only available when requesting a different size for the same product
All returns and exchanges are processed within a week of the package’s arrival at our warehouse

How long does it take to process a return?

All returns and exchanges are processed within a week of the package’s arrival at our warehouse. If you have been refunded, once the refund has processed it usually takes about 5-10 business days for it to show up in your account. If you are experiencing any delays with seeing the funds back in your account, please contact your bank provider. If you have any further questions regarding this, please feel free to reach out to our Fan Support via support@theerastourmerchandise.shop!

What if my items are damaged or defective?

Please reach out to our Fan Support via support@erastourmerchshop.store. Be sure to include your confirmation number and a picture of the product you received.